Cancellation & Refund Policy

Cancellation 15 days or more before the check-in date: full refund of the advance paid, less applicable transaction charges.

Cancellation between 7 and 14 days before check-in: 50% of the advance is retained as a cancellation charge.

Cancellation within 7 days of check-in: the advance paid is non-refundable.

For bookings during peak season, long weekends, festive periods (including Christmas and New Year) and for groups of 5 rooms or more, advance payments are non-refundable and non-transferable once confirmed.

In case of a no-show, the full booking amount is charged and no refund is issued.

Early departure or unused nights are charged in full and are not refundable.

One date change may be permitted at least 15 days before arrival, subject to availability and any rate difference. Date changes are not available for non-refundable and peak-period bookings.

Approved refunds are processed to the original payment method within 7 to 10 working days of confirmation. Bank or payment gateway charges are not refundable.

Send your cancellation request in writing to resv@excelhotelandresort.com quoting your booking reference, or call +91 6399228811. A cancellation is effective only once acknowledged by the resort.