Privacy Policy

When you submit an enquiry or booking request, we collect your name, mobile number, email address, travel dates, number of guests and any remarks you choose to share.

We may also collect basic technical information such as browser type and pages visited, used only to improve the website experience.

Your details are used solely to respond to your enquiry, confirm reservations, share rates and offers you have asked about, and provide guest services during your stay.

We do not sell or rent your personal information to third parties.

Enquiry details may be processed by our reservations and CRM partners strictly for the purpose of handling your request. These partners are required to keep your information confidential.

We retain enquiry and booking records only as long as needed for guest service, accounting and legal requirements, and apply reasonable safeguards to protect them.

You may ask us to correct or delete your personal information, or to stop sending you promotional messages, by writing to resv@excelhotelandresort.com or calling +91 6399228811.

We may update this policy from time to time. The latest version will always be available on this page.